£19827.60 increasing 1st May £20982.00 per annum
30 hours per week
About the Role
As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16-54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well-being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living.
What You'll Be Doing
* Conduct comprehensive assessments of customers’ housing, financial, health, and social support needs.
* Develop personalised, outcome-focused support plans tailored to individual strengths and goals.
* Collaborate with multi-agency partners to deliver coordinated and holistic support services.
* Provide practical assistance with budgeting, debt management, and accessing welfare benefits.
* Support customers in connecting with community services, reducing isolation, and fostering social inclusion.
* Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals.
* Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs).
Qualifications
* A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people.
* Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity.
* Strong communication and advocacy skills, with experience working collaboratively with external agencies.
* Proficient in IT systems and record‑keeping, ensuring accurate documentation of customer support.
* Knowledge of housing‑related support, financial management, and safeguarding practices.
* Flexibility and adaptability in supporting a diverse caseload across multiple locations.
* A commitment to continuous professional development.
Benefits
* 34 days annual leave, plus the option to purchase up to 5 additional days
* A day off for your birthday.
* 4 days off when you move home.
* Life assurance (3 × salary).
* Employee Assistance programme & wellbeing programme.
* Flexible Working options.
* Learning & Development opportunities.
Equality and Inclusion
We celebrate Equality, Diversity, and Inclusion. As a trauma‑informed organisation we are continually striving to build a community where everyone feels valued, respected, and guided by our beacon of hope.
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