The successful candidate will deliver a high quality, customer-focussed service whilst performing a range of duties within the University Library. Major duties include: Participate in the provision of front-line service, dealing with enquiries in-person, via telephone and online. Provide advice and guidance to customers to help them find the information and resources they need, logging and referring queries as appropriate. Maintain a welcoming and inclusive library environment conducive to study and research. Please note that in the event of a high volume of applications, the University reserves the right to bring the closing date forward without notice. About the person: The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria: Five GCSEs (Grade C or above) or equivalent to include English Language and Mathematics. Note: This requirement is not necessarily superseded by a higher qualification such as a degree. Relevant experience of employment in the last three years in either (A) A library OR (B) A busy customer facing role providing product or service information to members of the public. Effective communication and interpersonal skills. Must be able to demonstrate basic IT skills, including the ability to work with Microsoft Office applications. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information document on our website.