Job Description
Client Relationship Manager - £38,500 – £57,750 DOE - Hybrid
We’re looking for an experienced Client Relationship Manager to join a growing team in a role that blends account management, client success, and strategic sales. You’ll be the go-to contact for a set of key clients, helping them get the most out of their services, while spotting opportunities to expand those relationships.
What You’ll Be Doing:
1. Managing a portfolio of client accounts, building strong long-term relationships
2. Acting as the main point of contact for your clients, handling day-to-day communication and support
3. Ensuring services are delivered on time and to a high standard
4. Spotting upsell and cross-sell opportunities that make sense for the client and business
5. Working with internal teams to deliver client goals and manage expectations
6. Keeping clear records of all communication, feedback, and commercial activity
7. Tracking account performance, reporting on KPIs and metrics regularly
8. Helping coordinate internal efforts across departments for a seamless customer experience
9. Leading client reviews and renewals, supporting contract discussions and commercial decisions
10. Taking ownership of both client retent...