Job Title – Domestic Property Claims Handler
Location – Milton Keynes 2 days, Home Working 3 Days
Job Type – Permanent
Salary – £20,000 – £27,000
Number of Positions Available: 1
Industry – (Insurance Household, Personal Lines Claims Handler)
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The Company:
* Our client are looking to further bolster their existing Household Contents claims team to support continued growth.
This would suit anyone who has Claims experience (flood, fire, subsidence)
Role Responsibilities:
* Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on site
* Agreeing to suitable mitigation on losses at FNOL as required (ensuring where appropriate this is “without prejudice” where liability has not been established
* Appointment of approved suppliers
* Use of Management tools to drive performance / ensure key SLA’s for suppliers are adhered too
* Ensure compliance with “Active Drying” using project management Gant Charts to track & update
* Customers to be at the front of all activity including policyholders, Brokers & all other key stakeholders & ensuring they are communicated at key events / changes at all times
* Take control of claims including reducing claims lifecycles through pro-active management of suppliers / reduce costs
* Robust Challenge of building scopes & variations – record all challenges on the system
* Manage own case load to ensure key SLA’s / proactivity and fee targets are completed
Skills:
* Extensive knowledge of Domestic Claims
* Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements
* Strong Customer Skills
* Good communication skills with all stakeholders
* Ability to resolve difficult & complex claims
* Ability to communicate effectively and persuasively including report writing.
* Ability to work in a structured manner to drive for quality
* High personal standards of service delivery as a core skill.
* Ability to empathize and communicate at all levels
* Evidenced ability to plan and organize workload.
Technical competence and experience of handling property losses up to an agreed value.
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