As an eProcurement Product Data Specialist, you will be responsible for working with our largest customers globally, to support in the setup of an eProcurement relationship with RS. This would allow the customer to access our product offer via a Punchout catalogue or static content file, to place an eOrder and to receive an eInvoice working with multiple databases and areas of the business to complete this integration. You will also support in any unresolved support queries our customers or internal departments face to remove dissatisfaction or any manual workarounds.
What you will be doing:
* Manage the technical implementation projects of new eProcurement customers including planning, prioritisation and execution (setup, test, go-live).
* Create and distribute content files for eProcurement customers globally.
* Plan and manage regular refreshes of content files for our existing customer base, in accordance with the agreement RS has with the customer.
* Analyse and interpret the data used within the eProcurement systems to supply our customers with static catalogue product data.
* Use Continuous Improvement techniques to accelerate the eProcurement process and to prevent issues occurring during the implementation period.
* Manage technical implementations of other solutions including Punchout & eOrdering capabilities.
* Facilitate the technical journey to go live which includes set up of customer data in various systems e.g. SAP, SHAPE.
* Manage simultaneous customer integrations to agreed time scales and to a high standard.
* Ensure customer satisfaction, project timelines, accuracy, and efficiency in project completion.
* Build strong relationships with our external and internal customers across the group and any supporting third parties / marketplaces.
* Work with third party providers to streamline our integration processes.
* Manage the eProcurement team's shared mailbox and act as appropriate.
* Develop and maintain operational knowledge of eProcurement standards and ensure RS is well positioned to support them.
* Provide support where needed to the incident resolutions and service request management.
What do I need to be successful?
Technical capabilities that would be helpful, but not essential.
* Experience of eProcurement catalogues (e.g. BMEcat).
* Experience using Excel, Access, and Database management.
* Knowledge: eProcurement - Punchout, Content and eOrdering.
* eProcurement marketplaces – Ariba, Proactis, Coupa, Jaggaer.
* Internet based systems (Ideally the RS Web Site and RS eCommerce applications).
* Strong interpersonal and communication skills.
* Strong organisational and planning skills.
* Strong troubleshooting skills.
* Data analysis skills and the ability to interpret the results to improve our service, system and/or data.
* Ability to work cross functional within a matrix organisation across multiple communication channels.
* Ability to influence, lead and execute change across multiple teams and markets.
We are RS Group. At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world. We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems. We'll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
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