Concierge & Memberships Manager – “London family members club”
Salary: £38,000 - £40,000+
Location: London
Looking for a role where every day brings connection, creativity, and meaningful experiences? I am working with a luxury family members’ club designed to make quality time effortless and memorable. The Concierge & Memberships Manager will lead the front-of-house and membership journey — combining hospitality excellence with genuine people skills.
The Role
You’ll be the smiling face that welcomes our members and their guests, ensuring every visit feels special. This hands-on role blends sales, service, and leadership — overseeing the Reception & Memberships team, driving membership growth and retention, and collaborating on standout events that keep families coming back.
Key Responsibilities
* Manage the complete membership journey — from first enquiry to happy, long-term member.
* Partner with the events team to deliver engaging activities that attract and retain members.
* Handle member queries or complaints with professionalism and a proactive, solution-focused approach.
* Lead the Concierge team to ensure day-to-day operations run smoothly.
* Oversee bookings, communications, and member access with efficiency and care.
* Prepare accurate membership reports and contribute to departmental planning.
* Recruit, train, and develop team members to consistently meet service excellence standards.
* Support the General Manager with ad hoc duties as needed.
Skills & Experience
* Minimum 2 years in a leadership role such as Reception, Membership, Sales, or Guest Relations in a premium hotel or private club setting.
* Excellent communicator with a second language is highly desirable.
* Clear Enhanced DBS check required.
Personal Qualities
* Exceptional communicator, both written and verbal.
* Diplomatic problem solver who thrives on creating win-win outcomes.
* Organized multitasker with strong time management and prioritization.
* Confident decision-maker who sees the bigger picture.
* Naturally engaging with children and families alike.
For more information contact david@corecruitment.com or Call David Allen on 02077902666