Social network you want to login/join with:
Customer Service Reporting Manager, Leatherhead
Client:
Hyundai
Location:
Leatherhead, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
1fe4faf8efc6
Job Views:
49
Posted:
24.06.2025
Expiry Date:
08.08.2025
Job Description:
Responsibilities
* Prepare and recommend current year and strategic parts and service trading plans.
* Manage Customer Service business planning process, performance analysis and measurement, impacting major business decisions in the short (12 months), medium (1-4 years), and long term (5 years+).
* Present to senior management in Customer Service and the wider business.
* Challenge, develop, amend, and improve current reporting suite.
* Develop a trading review to provide insight into short and medium-term parts trends.
* Develop and manage parc reporting, market potential, and volume-planning models.
* Monitor and provide insights into market trends, including electrification and its impact on the Aftersales business model.
* Manage relationships with information suppliers, including Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs, and GiPA.
* Develop and manage data warehousing system Qlik Sense to provide sophisticated reporting and analysis of Aftersales performance and opportunities.
* Develop and manage a market intelligence program to monitor industry activity, information, and trends.
* Provide executive summaries (often in PowerPoint) for monthly executive board meetings, weekly directors reports, and ad hoc reports for high-profile recipients.
* Produce and manage annual target and bonus programs for the retailer network.
* Develop business cases to argue for investments when required.
* Develop, analyze, and publish performance reports to retailers and field staff to monitor and drive business performance.
Person Specification
* Proactive, takes ownership, and leads idea and solution development.
* Inquisitive, seeks challenges, and questions the status quo.
* Graduate calibre with a specialization in numeracy, marketing, or business.
* Highly numerate, with advanced Excel, Power BI, PowerPoint, and analytical skills.
* Strong project management skills from inception to completion.
* At least 2 years of experience in a pricing or market analysis role in automotive or industrial products.
* Commercially aware, with budget management and accounting understanding.
* Strong interpersonal skills, confident in communication and presenting to all management levels, retailers, customers, and partners.
* Motivated, well-organized, accurate, and a good team player.
* Works with accuracy and attention to detail under tight deadlines and pressure.
#J-18808-Ljbffr