National Account Manager - Retail Sector
Salary: Competitive plus car/allowance, company bonus & pension
Hours: Full‑time, 40 hours per week (Monday to Friday)
Location: Cannock – National travel required
Overview
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It’s why we’re looking for someone who is as committed as we are to push for genuine change and bring our ambition of ecological transformation to life.
What we can offer you
* Eligible for an annual performance bonus
* 25 days of annual leave
* Choice of company car or car cash allowance
* Access to our company pension scheme
* One paid day leave every year to volunteer and support your community
* Ongoing training and development opportunities, allowing you to reach your full potential
What you’ll be doing
* Secure, deliver & drive efficiencies and project delivery for our retail sector stakeholders.
* Acquire and use contract performance data to provide the insight that drives further opportunities and areas of focus.
* Build, develop and deliver on KPIs/SLAs to drive a continuous improvement agenda.
* Own the client relationships end‑to‑end, adopting contractual and P&L responsibility.
* Innovate – developing and delivering on environmental and resource management contract activity, staying ahead of sector best practice and legislation.
* Define and develop the customer strategy, generating growth in revenue and producing individual account management plans for each client within the defined portfolio.
* Maintain a Salesforce pipeline to manage and measure business growth, business development and contracts at risk.
* Manage customer contract expectations and service level agreements/key performance indicators.
* Facilitate the cross‑sell of resource management solutions from all relevant Veolia group activities.
* Deliver the strategy and ensure the customer journey is implemented, becoming the expert on the customer in terms of industry trends, commercial outlook and the customer’s business objectives.
* Manage customer renewals and account development in accordance with internal governance and approval processes, maintain customer metrics as required, and communicate to all key stakeholders.
* Ensure debt levels are managed within each account’s commercial terms and support invoice dispute resolution.
What we’re looking for
* Account management experience, capable of working with a high level of autonomy.
* Previous experience operating within cross‑functional teams.
* The ability to self‑organise and prioritise workload with regular support from a line manager, having excellent time‑management skills and being well organised.
* Used to meeting targets and deadlines and managing a high volume of low‑level queries at one time.
* A high level of influencing and negotiation skills, with an innovative, solution‑focused approach and good levels of commercial acumen.
* An understanding of the waste‑management industry would be advantageous, as would understanding sustainability and an interest in global resource management.
Equal Opportunity Statement
We are an equal‑opportunity employer and welcome applications from all people, including those from underrepresented groups. We are committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, and we proudly support the Disability Confident programme.
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