Posted: 18 June
The role
Mode is proud to be partnering with a globally recognised contemporary luxury womenswear brand seeking an experienced Concession Manager for a Central London location. This is an exciting opportunity to lead a high-profile retail space within one of London's most prestigious luxury department store environments.
This business continues to experience strong growth and is seeking a commercially driven leader who is passionate about client experience, team development, and luxury retail excellence.
This role is full-time, permanent, and reports directly to the District Manager.
The Role
- Lead and inspire a high-performing team to achieve and exceed weekly and monthly sales targets.
- Drive full-price sales through exceptional customer service, commercial awareness, and proactive selling techniques.
- Monitor daily trading performance, identifying opportunities to maximise revenue and profitability.
- Manage inventory levels and stock replenishment to ensure optimal product availability at all times.
- Produce regular sales and business performance updates, highlighting successes, opportunities, and key commercial insights.
- Collaborate with buying and merchandising teams to influence product assortment and ensure the right mix for the location.
- Maintain exceptional visual merchandising standards and ensure the concession is presented to luxury retail standards.
- Build strong relationships with department store management and key internal stakeholders to support commercial success.
- Organise and execute client events, promotional activities, and team engagement initiatives.
- Develop and grow a loyal client base through proactive clienteling, outreach, styling appointments, and CRM activity.
- Act as a brand ambassador, representing the business at client events, activations, and exclusive appointments.
- Ensure operational excellence across all aspects of the concession, delivering a seamless customer experience.
Requirements
- Minimum 3-5 years' experience within luxury fashion retail, including at least 2 years in a management or leadership position.
- Previous experience managing a concession, boutique, or department store location is highly desirable.
- Proven success in achieving sales targets, driving KPIs, and developing a strong client book.
- Strong understanding of the contemporary luxury fashion market.
- Experience using CRM and clienteling tools to drive customer retention and repeat business.
- Commercially minded with strong analytical and reporting skills.
- Proficient in Microsoft Office, Google Workspace, and retail reporting systems.
- Exceptional communication and stakeholder management skills.
- Passionate about delivering outstanding customer experiences and developing high-performing teams.
To apply, please send your CV to or click the apply button.
Please note: due to high volumes of interest, only shortlisted candidates will be contacted.
