Senior Project Manager – Outsourced Platform Transition
Location: London / Hybrid
Contract: 6 months initially (potentially long term)
About the Role
Our market-leading Banking client is looking to recruit a highly experienced Senior Project Manager to lead a major mortgage outsourced platform and service transition. This is not just a technology migration — it is a complex outsource transition covering systems, services, contracts, and people.
The successful candidate will bring a proven methodology from having delivered large-scale outsource migrations before, enabling them to take ownership from vendor contract negotiation through to service transition, platform migration, and operational go-live.
Key Responsibilities
* Lead the end-to-end delivery of an incumbent outsource provider to a new outsource provider transition, covering technology, operations, and service migration.
* Manage contract negotiation and vendor onboarding.
* Own the transition and implementation plan, including data migration, service continuity, parallel running, and cutover.
* Build and lead a cross-functional programme team, ensuring collaboration between internal stakeholders, incumbent provider, and new vendor.
* Deliver clear, concise ExCo-level reporting, highlighting programme risks, dependencies, and strategic decisions.
* Drive robust governance, risk management, and compliance, ensuring resilience and service continuity throughout the transition.
* Oversee change management and stakeholder engagement to embed the new service and operating model.
Requirements
* Proven experience managing the transition from an incumbent mortgage servicing BPO to a new mortgage servicing BPO, including all the associated people and process implications. Please note this is not a standard IT or Migration Project Management opportunity.
* Strong expertise in vendor management, managing both incumbent and incoming outsourced partners.
* Demonstrable ability to bring a structured methodology for migrations, including lessons learned, checklists, and risk frameworks.
* Experience engaging at C-Suite/ExCo level, with confidence presenting to senior executives and influencing strategic decisions.
* Strong leadership, communication, and stakeholder management skills within a financial services or regulated environment.