Adecco are pleased to be recruiting for an office based Customer Service Coordinator to join a leading distributor based in Stretford, Manchester. Please note, this role is NOT hybrid.
Employment Details
Permanent Contract of Employment from day 1
Salary of between £28,000-£32,000 per annum
Working Hours: 8:30am - 5:00pm, Monday - Friday.
Opportunity for progression into a Team Lead position
Office Based: Stretford, Manchester.
Benefits
Pension Contribution
25 days holiday plus bank holidays
Free parking
Flexi-time
Career progression
Supply Chain and Customer Service Coordinator
This role sits within the supply chain and customer service team, responsible for managing the end-to-end order process - from processing customer orders, confirming delivery dates, liaising with suppliers, through to ensuring successful delivery.
Responsibilities
Building and maintaining strong relationships with customers and suppliers at all levels
Creating order books for contract customers using Excel, showing expected delivery dates / lead time KPI performance
Processing a high volume of customer orders accurately and within agreed timescales
Ensuring orders are checked, updated in the ERP system, and managed from order to delivery
Proactively identifying any at-risk orders, providing customers with updated delivery information or alternative solutions
Updating the Issues Log and resolving queries such as proof of delivery, invoice discrepancies, returns, and quarantined items
Liaising with internal teams to ensure on-time fulfilment, and communicating proactively with customers if delays occur
Raising and chasing purchase orders with suppliers, monitoring stock levels and addressing non-conformances
Reviewing and actioning the daily suggested order report, maintaining correct min/max stock levels
Providing regular updates to customers, ensuring contract KPI targets and service standards are achieved
Managing collections/returns to the Distribution Centre
Handling customer service queries via telephone, e-mail and ERP system
Requirements
Strong written and verbal communication skills - professional email etiquette and confident phone manner
Proficient in Microsoft Office (Outlook, Excel, Word)
Ability to plan and prioritise workload to meet deadlines
Accurate and efficient at data entry and order processing
Self-motivated, organised, and able to work independently as well as part of a team
Professional, polite, and customer-focused approach
Desireable
ERP order processing experience
A background within the distrubution and/or manufacturing sectorAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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