Job Overview
Evie Health proud to offer new exciting role for our Ear wax Removal clinic in Stockley park .
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial part in enhancing customer satisfaction and loyalty. The ideal candidate will possess strong communication skills, a knack for data entry, and the ability to upsell products or services when appropriate.
Responsibilities
* Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
* Maintain accurate records of customer interactions and transactions through data entry.
* Demonstrate excellent phone etiquette while interacting with customers.
* Analyse customer needs and provide appropriate solutions or recommendations.
* Upsell products or services based on customer requirements and preferences.
* Collaborate with team members to resolve complex issues and improve service delivery.
* Stay informed about product updates and company policies to provide accurate information.
Experience
* Previous experience in a customer service role is preferred but not essential.
* Proficiency in data entry with attention to detail.
* Multilingual capabilities are highly desirable; bilingual candidates fluent in both Spanish and English are particularly encouraged to apply.
* Strong communication skills with the ability to engage effectively with diverse customers.
* Proven analysis skills to assess customer needs and provide tailored solutions.
* A positive attitude and willingness to learn in a fast-paced environment. Join us in delivering outstanding customer experiences while developing your skills in a supportive environment
Job Types: Full-time, Part-time
Pay: £12.21-£23.23 per hour
Expected hours: 35 per week
Benefits:
* Flexitime
Education:
* GCSE or equivalent (preferred)
Language:
* English (required)
Work Location: In person