Job DescriptionJob Description
Fireye, LLC
Fireye, LLC, located in Derry, NH, is a global leader in commercial combustion control systems, serving the HVAC and burner/boiler industries. Our mission is to create safer, smarter, and more sustainable solutions that positively impact both people and the planet. By driving innovation and efficiency, we’re helping shape a safer, more energy-conscious future.
At Fireye, every day is an opportunity to make a difference. We’re proud of our diverse, world-class team and are committed to continuous growth and innovation. As we expand, we’re excited to welcome a new member to our Technical Support team—a critical role in delivering the outstanding service and technical expertise our customers rely on.
If you’re passionate about technology and excel in a customer-focused environment, we invite you to join us and help lead the way forward.
About the role:
We are seeking a Customer Support Technician (Burner/Boiler/HVAC) to lead our customer support efforts and ensure the highest level of technical assistance. This customer-facing role is essential to maintaining Fireye’s reputation for excellence by providing timely, knowledgeable, and solution-focused support for our burner and boiler control systems.
Key Responsibilities:
* Serve as the first line of support for customer inquiries via phone, email, Teams, and messaging.
* Troubleshoot and resolve technical issues related to burner controls, flame scanners, and boiler systems.
* Maintain accurate service records using internal reporting systems.
* Travel to customer sites (approximately 25–30% annually) to support installations, training, and issue resolution.
* Stay current on product updates and new technologies.
* Collaborate with sales, marketing, product management, and engineering teams to address customer needs and resolve technical issues.
* Lead product demonstrations and customer training sessions.
* Manage technical tasks and provide leadership on small projects or support teams as needed.
Required Skills and Knowledge:
* Experience in Burner/Boiler/HVAC industry is a must.
* Strong understanding of electrical/wiring diagrams and combustion control systems.
* Familiarity with burner control sequences, flame scanners, and multi-meter diagnostics.
* Experience with SCADA systems, including Modbus RTU/TCP and BACnet TCP/IP protocols.
* Excellent communication, problem-solving, and organizational skills.
* Ability to work independently and in cross-functional teams.
* Strong leadership capabilities and a proactive mindset.
Preferred Technical Experience:
Hands-on troubleshooting and startup experience with:
* Fireye Nexus, E110, MicroM, and BurnerLogix systems
* Honeywell RM7800, SOLA, ControLinks, Delphi, and Slate systems
* Siemens LMV3 & LMV5
* Autoflame MK5 through MK8
At Fireye, we offer a dynamic work environment where innovation and personal growth are encouraged.
Join Fireye and help us shape the future of commercial combustion control solutions!
#J-18808-Ljbffr