Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution, and potential.
* Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
* Paid birthday leave, so you can celebrate your special day your way.
* We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
* Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your health and vitality.
* Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
* Paid volunteering day, giving you the opportunity to support a charity close to your heart.
* Employee referral programme, rewarding you for bringing great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm Collection.
* International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
* City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Business Development Manager – Corporate Sales – plays a key role in driving revenue by converting business opportunities and maximizing hotel profit through sales of conference and event spaces and guest rooms. The role involves coaching, mentoring, and leading a team to achieve the business plan and associated targets.
Key Responsibilities
* Assist the Director of Sales West in converting enquiries into confirmed sales by completing proposals and following up in a timely manner, conducting show rounds when appropriate, and developing repeat business to contribute to hotel profitability.
* Ensure all SOPs are adhered to and implement new strategies and procedures as appropriate.
* Act as a member of the team, contributing to revenue maximization and business generation.
* Handle customer enquiries professionally, maintaining high standards of service and responding within 24 hours.
* Perform all administrative tasks efficiently and timely.
* Proactively identify customer needs and provide solutions that match and exceed expectations.
* Build strong working relationships with clients and understand their specific needs.
* Convert enquiries into confirmed bookings, demonstrating confidence through call control and upselling.
* Effectively manage diary to maximize yield and revenue per available meeting room and bedroom, while evaluating conversion statistics and lead times.
* Respond positively to sales opportunities, identify new accounts and contacts, and develop sales leads.
* Develop and maintain productive working relationships with all departments to maximize yield and space utilization.
* Create accurate quotations and contracts in line with departmental standards.
* Maintain up‑to‑date customer records in Opera S&C and sales databases following best practices.
* Contribute to development and fine‑tuning of office and departmental systems.
* Maintain excellent product knowledge and deliver product benefits to clients.
* Keep up‑to‑date on competitor services, installations, renovations, and ongoing promotions, communicating updates to the team.
* Review payments pre-, during, and post‑event with clients, ensuring accurate backups and standard compliance.
* Be available for meet‑and‑greet with clients and handovers between client and Operations Team inside and outside office hours.
* Oversee production of Booking Function Sheets weekly with Director of Sales West and send to relevant staff.
* Attend BEO meetings, forecast meetings, and pipeline meetings weekly.
* Participate in departmental meetings, team briefings, projects, and support other team members to achieve collective goals.
* Assist in additional projects and departmental tasks as required.
Skills & Qualifications
* Sales‑mindset with the drive to achieve excellent results by securing definite and repeat bookings.
* Proactive identification of new clients.
* Readiness to seize sales opportunities and quantify outcomes.
* Personal initiative and responsibility to resolve situations.
* Organised approach, determination, and ability to meet deadlines.
* Motivation, commitment, and enthusiasm to learn and improve performance.
* High professionalism in customer dealings.
* Flexibility in responding quickly to changing client or management requirements.
* Availability to work varied hours or days as operational demands dictate.
* Team focus with cooperation and support to achieve departmental and hotel goals.
* Proficiency in Opera Express, Opera Sales & Catering.
* Proficiency in Microsoft Office Suite: Excel, Word, PowerPoint, Outlook.
* Minimum of 4 years experience in hotel‑based sales, events, group, or guest‑facing services.
Working Condition
* Role based in the company’s London office.
* Normal working hours Monday to Friday, 9 am – 5:30 pm; live events and build‑up hours may vary.
* Out‑of‑hours work at events may be required.
Eligibility
Candidates must be authorised to live and work in the UK. Visa sponsorship is not available.
Equal Opportunity Employer
Montcalm Collection values diversity and inclusion, fostering mutual respect and a workplace free from discrimination and prejudice.
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