Company Description
First Mortgage is one of the UK's longest established mortgage advisers, providing free impartial mortgage advice for over 25 years. Our reputation for excellence is built on personal, quality-focused customer care and genuinely free (representative of) whole-of-market mortgage advice. Over 80% of our new clients come from word-of-mouth recommendations.
Role Description
This is a full-time on-site role located in Paisley for a Client Relationship Manager. The Client Relationship Manager will be responsible for managing client relationships, providing exceptional customer service, and offering mortgage advice. Daily tasks include client consultations, follow-ups, managing paperwork, and liaising with lenders to secure the best mortgage deals for clients. The role requires maintaining detailed records, addressing client queries, and ensuring compliance with industry regulations.
Qualifications
* Experience in client relationship management and customer service
* Knowledge of the mortgage industry and financial products
* Strong communication and interpersonal skills
* Attention to detail and ability to manage multiple tasks
* Proficiency with office software and record-keeping systems
* Excellent problem-solving skills and ability to work under pressure
* Previous experience in financial services is a plus