Client Advisor Ladies RTW [FENDI SELFRIDGES London]
Join to apply for the Client Advisor Ladies RTW [FENDI SELFRIDGES London] role at Fendi.
Mission: As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Main Role & Responsibilities
* Sales Performance
o Engage in upselling, cross selling and multiple selling for all product categories;
o Monitor individual sales and achieve performance targets and KPIs by Department Manager / Store Manager;
o Provide customer feedback on products, especially newly launched products.
* Client Management
o Strengthen customer relations and nurture the loyal FENDI customer base, including using CRM tools provided;
o Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines;
o Manage customer service quality to meet customer expectations by offering professional and personalized service.
* Store Operations
o Perform store duties as assigned by team leaders and management;
o Operate the Company Sales Management system for stock transfers, payments, stock inquiries and customer data input.
* Stock Management
o Maintain inventory accuracy by properly receiving, displaying and storing merchandise according to company guidelines;
o Support during store stock takes and cycle counts.
* Store Maintenance
o Maintain proper visual merchandising according to company guidelines; ensure a safe and clean store environment and perform daily housekeeping;
o Other duties within your capacity as reasonably required by the Company.
Profile / Qualifications
* Minimum of 5 years’ experience in the Retail Fashion industry, with at least 2 years in luxury sales. Experience in Ladies' RTW is essential. Strong styling skills are advantageous;
* Bachelor’s Degree or equivalent is preferred;
* Maintains a high standard of personal image;
* Strong selling and communication skills;
* Excellent relationship skills, self-reliant, friendly and patient;
* Organizational professionalism, self-confidence;
* Strong customer service skills; computer skills and Retail management system knowledge;
* Goal oriented, multitasking ability;
* Strong knowledge or interest in fashion/luxury industry;
* Fluent English; knowledge of other languages is a plus.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Consulting
* Information Technology
* Sales
Industries
* Retail Luxury Goods and Jewelry
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