Overview
KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
Responsibilities
* Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
* Welcome patients, visitors, consultants, and staff, offering clear directions and support.
* Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
* Answer high-volume calls on the hospital switchboard with confidence and professionalism.
* Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
* Assist patients on admission and discharge, providing clear information and a positive experience.
Requirements & Qualifications
* Educated to GCSE standard (or equivalent).
* Previous experience working in a hospital or healthcare setting.
* Strong customer service and administration skills.
* Excellent verbal and written communication.
* Organised, detail-focused, and confident working to deadlines.
* Ability to prioritise, work independently, and handle busy environments calmly.
* IT literate, with knowledge of Microsoft packages and medical terminology desirable.
* A proactive, flexible, and approachable team player.
Benefits
* Competitive salary
* 33 days\' annual leave (including bank holidays)
* Free secure staff parking
* Pension scheme & life assurance
* Private health insurance
* Up to 40% off selected KIMS Hospital services
* Employee Assistance Platform
* Retail discounts & cashback
* Discounted gym membership
* Annual flu vaccination & free eye test
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
#J-18808-Ljbffr