Job Description Are you a natural leader who thrives in a fast-paced, people-focused environment? Do you enjoy motivating teams to exceed targets while delivering excellent customer experiences? If so, this could be the perfect next step in your career. As a Call Centre Team Lead, you will be responsible for managing and developing an inbound sales team of approximately 20 advisors. You’ll play a key role in driving performance, ensuring operational excellence, and creating a high-energy, motivated team culture that delivers strong results and outstanding customer experiences. This is a hands-on leadership role, ideal for someone who enjoys coaching, problem-solving, and leading from the front. Key Responsibilities Lead, motivate and manage an inbound sales team of around 20 colleagues Drive performance against KPIs, with a strong focus on successful registrations and upselling additional services Monitor individual and team performance, providing regular coaching, feedback and support Manage daily workloads, scheduling and resourcing to meet business demand Support team members with queries, escalations and issue resolution Foster a positive, high-energy team environment that encourages collaboration and accountability Ensure compliance with company processes, quality standards and sales best practices Skills & Experience Required Proven experience managing or leading a call centre or contact centre team Strong background in inbound sales environments with KPI-driven performance High-energy, motivational leadership style with the ability to inspire others A collaborative team player who leads by example Confident in managing workloads, priorities and day-to-day operational challenges Excellent communication, coaching and people-management skills Comfortable working Monday to Sunday across varying shift patterns