Responsibilities
* Maintain and follow strict confidentiality as customer privacy is our biggest tenet
* Work with a range of different types of data including but not limited to text, speech, image, and video
* Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software
* Assume the role of a subject matter expert for Machine Learning (ML) data workflows and demonstrate proficiency in researching, creating factually and grammatically correct responses, ranking responses, creating grammatically correct text, speech, image, video annotation.
* Ability to make logical decisions while performing tasks even when provided information is ambiguous
* Eye for detail and ability to pivot from one category of requirement to another instantaneously
* Demonstrate support for daily operational deliverables like AHT, quality, TAT for multiple task types assigned to you and the team
* Demonstrate expertise in handling end-to-end data execution process related to labelling the tasks and be less dependent on work instructions
* Contribute to root cause analysis, identify error patterns, and identify solutions to improve quality of labelling tasks
* Identify day-to-day process and operational issues in SOP, tools and suggest changes to unblock operations
* Demonstrate ownership in floor support to clarify internal queries during execution on need basis
The AI Data Associate will undertake foundational labeling functions, such as dialogue evaluation on speech, text, audio, and video data, to assess and improve Alexa's performance in everyday situations. The role requires high attention to detail, multi‑tasking, and strict confidentiality.
Qualifications
* Associate's Degree or related work experience
* CEFR C1+ or equivalent fluency in French language
* Written and spoken knowledge of English is essential (CEFR B2+)
* Strong business writing skills with ability to create reports, proposals, and professional correspondence
* Advanced reading comprehension with ability to analyze complex business documents
* Developed analytical thinking and structured problem‑solving capabilities
* Strong ability to interpret and implement detailed instructions across various projects
* Proficient research skills with experience gathering and synthesizing information from multiple sources
* Proven attention to detail in managing complex tasks and documents, Bachelor’s degree in a relevant field
* Proven experience with demonstrated task execution ability
* Proven capacity to leverage open‑source resources effectively for comprehensive research purposes
* Ability to adapt well to fast‑paced environments with changing circumstances, direction, and strategy
* Proven project coordination or management experience (for support functions teams)
* Experience managing stakeholder relationships across departments
* Advanced proficiency in Microsoft Office Suite and common business applications
EEO Statement
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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