Ford Pro Software Account Manager - Spanish
Location: Dunton, Essex, SS15, Basildon, England, United Kingdom
Annual Salary £32,540 + Annual Performance Bonus + Company Benefits
Job Summary
We are seeking a motivated and results‑driven Spanish Bilingual Software Account Manager/Technical Support Specialist to join our dynamic team based at Stratford, East London. The ideal candidate will act as a single point of contact for UK and European customers across multiple channels, delivering engaging customer support to a wide spectrum of audiences including customers, internal colleagues or dealers. They will provide product knowledge, support in resolving technical issues, share best practice to upskill customers, and identify churn risks to turn customers into advocates.
Who We Want
* Excellent communicator with strong customer service skills, keen analytical mindset, and the ability to lead initiatives that enhance client satisfaction and retention.
* Multi‑tasker who builds effective, positive relationships and thrives in a fast‑paced environment.
* Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
* Logical thinker with professional maturity, willing to own responsibility and take accountability.
What You’ll Be Doing
* Develop and maintain relationships with key clients to understand their business needs and objectives.
* Identify opportunities for upselling and cross‑selling products and services to enhance client value.
* Utilise Salesforce to track client interactions, manage accounts, and analyse sales data for strategic decision‑making.
* Communicate effectively with clients regarding product updates, promotions, and any issues that may arise.
* Collaborate with internal teams to ensure timely delivery of services and resolve any client concerns.
* Prepare regular reports on account status, sales performance, and market trends for management review.
* Lead presentations and meetings with clients to discuss their goals and how our solutions can help achieve them.
What You Need To Bring
* Verbal and written fluency in English and Spanish to minimum C1/C2 level.
* Experience in a customer service or contact centre environment (any transferable experience considered).
* Proven experience in software sales or account management.
* Proficiency in Salesforce or similar CRM software is highly desirable.
* Emotional intelligence, intellectual curiosity, adaptability, and flexibility.
* Logical thinker with professional maturity, willing to own responsibility and take accountability.
* Multi‑tasker who builds effective, positive relationships and thrives in a fast‑paced environment.
* Strong communication skills, both verbal and written, with the ability to engage effectively with clients at all levels.
What You Can Expect
* 22 days annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, up to a maximum of 27 days plus bank holidays.
* Life Assurance 4x annual salary.
* Contributory pension scheme.
* Private medical insurance.
* Comprehensive travel insurance for you and family in line with scheme rules.
* Discounted dental scheme.
* Discounts on brand‑new vehicles.
* Employee Assistance Program (EAP).
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has contact centres across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, proactivity, career growth, and diversity.
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