About Us At Hiya, we're making calls safe, useful, and human again. Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that. Each month our AI voice technology analyzes 28 billion calls, protecting over 550 million users and 800 businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again. This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40% year over year, expanding globally, and defining what voice becomes next. Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again. About The Position The IT Support Specialist is a hands-on technical role responsible for ensuring employees across London (and remotely in EMEA) have reliable, secure, and seamless access to the tools they need to work effectively. This role manages day-to-day technical support, device management, system access, and troubleshooting across our core tool stack: Jamf, Okta, Google Workspace, Slack, Zoom, AI tools, and other productivity systems. We’re excited about you because you thrive in fast-moving environments, communicate clearly with both technical and non-technical users, and take pride in solving problems proactively. You’re highly organised, customer-focused, and passionate about creating a smooth technology experience for every employee. What You’ll Do Provide first-line and second-line support for all London-based employees and remote EMEA staff. Own device setup, configuration, maintenance, and troubleshooting for MacOS laptops. Administer identity and access management through Okta. Manage and support Google Workspace. Provide support for Slack, Zoom, Atlassian, Github, AI tools, and other platforms. Maintain and optimize hardware inventory. Support network troubleshooting. Ensure security controls and best practices are met. Assist with SaaS license management. Document processes and improve IT systems. Collaborate with global IT teams. Qualities That Will Make You Successful Strong communication. Proactive problem-solving. Customer-obsessed mindset. Highly organised. Ability to multitask. Strong sense of ownership The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions. The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. Benefits 25 days holiday plus bank holidays Opt-in salary sacrifice pension scheme (company contributes 4% of basic salary) Paid parental leave Private medical insurance through Vitality (including dental and vision) Employer-paid life insurance (2x base salary) Donation matching for a charity of your choice (up to $1,000 per year) WFH equipment stipend $1,000 per year in professional development funds Lunch provided on in-office days This position is based in London We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career. Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to 86 on Deloitte Technology Fast 500 and Forbes 1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!