Location:Edinburgh Airport
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Hours:Shifts between 3am - 1am
Experiences have the power to activate brands and services. They spark meaningful connections that shape perception and create lasting impact. ABM Experience Solutions, formerly Blackjack Promotions, brings these connections to life. Our model flexes across industries to ensure every interaction is consistent, memorableand distinctly yours.
Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking enthusiastic Passenger Service Agents to join our team at Edinburgh Airport. This role is crucial in ensuring a smooth and efficient airport experience for passengers, from check-in to boarding.
As a Passenger Service Agent you will have excellent customer service skills creating interactions that leave a lasting impression. Creating an elevated customer experience requires the highest possible standard of service delivery, with a positive attitude.
We have a variety of roles within our Passenger Services team, some of which include:
Check in support for Airlines
Passenger Way Finding
Assisting Passengers with Reduced Mobility
Document Checking
Queue Management
Customer service - stock replenishment & tills
Key responsibilities
Providing a welcoming and professional service to all passengers.
Assisting with check-in, boarding, and baggage handling procedures.
Managing passport and security checks, ensuring compliance with airline and airport regulations.
Handling passenger inquiries and resolving any travel-related issues efficiently.
Liaising with airline and airport teams to ensure seamless operations.
Explaining processes to passengers to prepare for next steps
Comply with all safety procedures.
Key Requirements/Skills
A customer-focused attitude with excellent communication skills.
Ability to work in a fast-paced, high-pressure environment while maintaining professionalism.
Strong problem-solving skills and a proactive approach.
Flexibility to work on a shift pattern, including early mornings, evenings, weekends, and holidays.
Fluency in English (additional languages are a plus)
Strong communication skills to interact with passengers and team members.
Attention to detail to ensure accuracy in handling passenger needs.
Highly motivated and enthusiastic.
Full Driving License (unless local to airport for public transport). xcswzye
You will obtain an Airside pass for the airport, meaning you will need to be able to provide us with a full 5 year history and criminal record check. You must also have a valid passport and have right to work in the UK.
If you are Service Driven with a positive, enthusiastic approach then WE WANT YOU!