Job Description
* Part Time Credit Control Assistant - 6 month contract
* Hybrid working after a successful training period
Job Title: Part-Time Credit ControllerHours: Ideally 25 hours per week (Monday to Friday – 5 hours per day. Flexible hours for the right candidate) Hybrid working after a successful training periodLocation: Harlow Salary:£26,000-£28,000 pro ratedReports to: Finance Manager About Us: We are a well-established estates management company providing high-quality property and facilities management services across residential and commercial developments. We are seeking a reliable and experienced Part-Time Credit Controller to join our friendly team for a 6 months contract.Role Overview: The Credit Controller will be responsible for managing and maintaining the company's debtor ledger, ensuring timely collection of service charge payments, resolving account queries, and supporting the finance team with general administrative tasks. This role plays a key part in maintaining healthy cash flow and excellent customer relationships.Key Responsibilities:
* Proactively chase outstanding payments from residential and commercial leaseholders
* Monitor and maintain the debtor ledger, ensuring accurate and up-to-date records
* Issue reminder letters, statements, and other credit control correspondence
* Liaise with solicitors and legal teams for escalated debt recovery cases
* Investigate and resolve billing queries in a timely and professional manner
* Maintain clear communication with internal teams regarding account statuses
* Prepare monthly aged debt reports for management review
* Assist with service charge reconciliations where required
* Adhere to GDPR and relevant credit control policies
Key Skills & Experience Required:
* Previous experience in credit control is essential (property or estates management experience is desirable)
* Strong communication and negotiation skills
* Confident in dealing with difficult conversations professionally
* Good knowledge of Microsoft Excel and accounting software
* Excellent attention to detail and organisational skills
* Ability to work independently and manage workload across 5 shorter working days
* Discretion and confidentiality when handling sensitive financial information
Desired Areas of Knowledge Property Management Credit Control Corporate Banking GDPR County Court Claim procedures Demanding Service Charge Demanding Ground Rent Demanding Estate Rent Charges Service Charge Accounting Benefits Package33 days holiday inclusive of statutory days (prorated) Pension scheme with 4% employer and 5% employee contribution Private medical insurance with Vitality Life Insurance at 2 x salary