This is a 12 month FTC opportunity to support our Operations team on the roll out of our internal FiBa project.
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too. This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines. This is a varied and interactive role.
You will be joining a supportive team of advisors and are guided, trained, and developed by a dedicated team leader.
You will be required to work full time in the office for an initial 6 month period and hybrid working will be assessed after a successful 6 month probation.
What you’ll be doing:
1. Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system.
2. Offering customers appropriate financial signposting, suitable and appropriate options, and guidance on their finance agreement
3. Negotiating affordable payment plans with customers that are acceptable to both Santander Consumer Finance and the customer ensuring the best customer outcomes as defined by CONC, whilst adhering to pre-defined and prescriptive mandates.