What you’ll be doing
Design and maintain in-life product dashboards and reports, defining scope and approach for analytics projects across the broadband portfolio.
Analyse product performance and customer behaviour, selecting tools (e.g., SQL, Qlik) and visualisation techniques to deliver actionable insights and compelling data stories.
Act as subject matter expert for in-life broadband products, ensuring stability and supporting migrations to new technologies while balancing customer needs, commercial performance, and operational constraints.
Monitor product profitability and drive cost transformation initiatives, collaborating with functional teams to ensure impactful delivery.
Ensure regulatory compliance and manage product-related risks, determining when to escalate issues versus resolving through existing processes.
Engage stakeholders and suppliers to maintain service quality, navigate conflicting views, and provide data-driven recommendations to influence future product development.
Experience needed to be successful in the role
Some exposure to product management, ideally within a B2B technology or telecoms environment, with an understanding of in-life product support.
Previous experience of data analytics, including working with data sets, creating reports or dashboards, and basic knowledge of tools such as SQL or BI platforms.
Proven ability to support projects or change initiatives, such as migrations or process improvements, with guidance from senior team members.
Strong commercial awareness, including understanding cost drivers and how they impact product performance.
Experience working collaboratively with cross-functional teams (e.g., operations, service, finance) to deliver outcomes.
Familiarity with regulatory compliance and willingness to learn audit and governance processes.
Strong organisational skills and ability to prioritise tasks in a fast-paced environment.
Benefits
1. Annual on target bonus 10% (based on both personal and company performance)
2. BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
3. 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
4. 2 weeks carer’s leave
5. From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
6. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
7. Life Assurance (4 x life cover pay)
8. Exclusive colleague discounts on our latest and greatest BT broadband packages
9. 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
10. My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
11. Discounted EE TV including TNT Sport and the NOW Entertainment membership.
12. Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
13. Volunteering days so you can give back to your local community.
14. Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
15. 24/7 private virtual GP appointments for UK colleagues
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.