Overview
We are a family-run UK business operating food and beverage
outlets at airports, creating exceptional experiences for all our
customers. We believe airport customers deserve better - we ARE here to
delight
We are looking for a committed and enthusiastic individual
to join our team as Assistant Manager at Manchester
Airport, to deliver exceptional food and outstanding customer service with a
highly trained and motivated team.
The Great Northern Market concept at Manchester Airport,
includes a team of approx. 120 with six kitchens and two bars, offering a
diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai,
an all-day grill, and a breakfast menu. The venue has approximately 470 covers
and operates from 3am to 10pm.
As part of our leadership team, you will play a vital role
in ensuring the smooth running of the outlet and upholding our high
standards. People are at the heart of what we do, and our team members are
central to our success. If you're passionate about hospitality, enjoy
leading teams, and want to make a significant impact, we’d love to
hear from you.
The Role
Supporting the Operations Manager, you’ll ensure
our consistently high level of customer service
is maintained in line with company policies. You’ll take
responsibility for designated areas of the business, oversee day-to-day
operations, and step into a leadership role in the absence of the Operations or
Deputy Manager. This role offers a fantastic opportunity for growth, working in
a fast-paced, dynamic environment where no two days are the same.
Main Duties
* Oversee,
coach, and guide the team to continuously improve service while adhering
to health and safety, food preparation, and alcohol licensing
requirements.
* Motivate
the team through positive communication, delivering informative pre- and
post-shift briefs.
* Support
colleagues in resolving customer complaints, handling escalations when
necessary.
* Ensure
all financial and administrative tasks are completed according to the Duty
Manager daily task lists.
* Effectively
manage team handovers between shifts, ensuring smooth transitions.
* Keep
senior management informed of any significant issues arising during
shifts.
* Ensure
the health, safety, and wellbeing of guests and colleagues at all
times
* Handle
and protect customer, supplier, and colleague data in accordance
with data protection requirements.
Requirements
We are looking for an experienced, enthusiastic individual
with a passion for delivering outstanding customer experiences in a
hospitality environment. Flexibility with shift patterns and some
leadership experience in hospitality are essential.
To excel in this role, you’ll have:
* A
Food Hygiene certificate.
* Leadership/management
qualification.
* Significant
senior-level hospitality experience with a proven track
record in leadership.
* Familiarity
with airport-based hospitality (preferred but not essential)
* Strong
written and verbal communication skills and the ability to build
relationships with colleagues and customers.
* Proven
success in managing teams, meeting sales targets,
and maintaining excellent customer satisfaction.
* The
ability to handle customer complaints and resolve them effectively.
Personal Qualities
We’re seeking someone who is:
* Driven
by continuous improvement.
* Decisive
and resilient, with a calm and approachable manner.
* A
natural leader
* Calm
and approachable under pressure.
* Passionate
about food and beverages
Our values, Growth, Respect, Innovation,
Togetherness (GRIT) are reflected in the behaviours we demand. ARE
you;
* Curious, passionate and
resilient
* Responsible, hard-working and
keen to help others
* Willing
to show up, be positive and have FUN!
Perks & Benefits
* Subsidised
on-site airport parking
* Free
meals while on duty at the site, from the 'Staff Duty Meal' options
* Tronc
(tips and gratuities distribution system) via an elected troncmaster
* 28
days annual leave (including Bank Holidays), increasing by 1 day a
year up to a maximum of 32 days
* NEST
pension
* Wagestream (flexible
pay access)
* Health
& wellbeing cash plan, also offering discounts
and perks across hundreds of retailers
* Access
to our Employee Assistance Programme for health and well-being support
from day one
* Staff
referral bonus scheme
Please note:
All successful candidates will be
required to:
* Provide
proof of their right to work in the UK.
* Hold
an Airport Security ID Pass, which we will assist with. The
application process requires the production of a valid passport, a
criminal record check, and five years of personal and employment
references.
If you meet these requirements and are eager to be part of
our team, please apply today!
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and
inclusivity in fostering a truly remarkable experience for all our customers.
Our commitment extends beyond retail to building a workforce that reflects the
wide array of perspectives and experiences found across the UK. We believe that
embracing diversity in our teams enables us to provide exceptional service and
innovation.
We are dedicated to ensuring all our employees are treated
fairly and equitably at work, with a strong commitment to promoting equity in
both physical and mental health for everyone. To achieve this, we encourage
applications from individuals of disadvantaged socio-economic backgrounds,
disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic
backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments
throughout our recruitment process. We strive to be as accommodating as
possible to ensure all candidates can participate fully. If you have
specific requirements or need adjustments at any stage of the application or
interview process, please do not hesitate to get in touch. In your application,
feel free to indicate your preferred pronouns (for example -
she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and
respect your identity throughout the process.