A FULLY COMPLETED APPLICATION FORM IS REQUIRED FOR THIS ROLE. DOWNLOAD AT CANCERCARE.ORG.UK/CAREERS and return to
CLOSING DATE 11 OCTOBER 2025
Responsible to:
Head of Client Services
Accountable to:
Chief Executive Officer
Working Hours:
½ hours
Salary:
£
Location:
Barrow Centre and Kendal Centre (onsite)
Occasional cover at Lancaster or Morecambe to cover illness
Job Summary
The Referral Assessor will be a key member of the Therapy Coordination Team, responsible for delivering high-quality, holistic needs assessments for individuals affected by cancer, bereavement, or other life-shortening conditions. This role supports the appropriate allocation of therapeutic services by identifying individual client needs and preferences, ensuring compassionate and objective care.
Key Responsibilities
* Conduct holistic assessments (face-to-face, and occasionally by telephone or online) to explore the emotional, physical, and practical impacts of cancer and bereavement.
* Provide clients with clear explanations about the assessment process and ensure a sensitive, empathetic approach throughout.
* Through assessment, obtain appropriate clinical and personal information on the clients' physical and emotional state so that objective and informed decisions can be made regarding therapy.
* Complete and upload assessment reports in a timely manner using CancerCare's client information system (e.g., IMS).
* Liaise with the Head of Client Services and Therapy Coordination Team to ensure appropriate and approved therapy allocations following assessment outcomes.
* Deal effectively and sensitively with issues raised by clients during assessment, including safeguarding concerns.
* Maintain confidentiality, professional boundaries, and cultural sensitivity at all times.
* Raise awareness of CancerCare's available services as instructed by the Head of Client Services.
Additional Responsibilities
* Attend regular supervision with the Head of Client Services, team meetings, and relevant training sessions.
* Support the promotion and safeguarding of CancerCare's reputation in the community.
* Adhere to organisational policies including safeguarding, confidentiality, data protection, equality and diversity, and health and safety.
* Perform additional tasks as reasonably directed by the Head of Client Services for the effective functioning of CancerCare.
* Adopt flexible working patterns to suit the needs of the clients.
* Maintain up to date knowledge of external organisations where clients can be signposted to for support outside of CancerCare (e.g. Citizen's Advice for financial services).
Person Specification
Essential:
* Background in health, social care, counselling, or a related field.
* 2 years relevant post registration experience within an NHS or similar healthcare environment working with clients with physiological and psychological response to cancer, bereavement and other life shortening conditions.
* Strong interpersonal and communication skills with an empathetic and non-judgmental approach.
* Ability to make informed decisions based on clinical and emotional information.
* Proficient in administrative tasks and digital record-keeping systems.
* Flexible and able to work across multiple sites.
* Commitment to confidentiality and safeguarding best practices.
Desirable:
* Knowledge of therapeutic services and cancer-related support networks.
* Experience in conducting client assessments or triage.
What We Offer
* The opportunity to make a real impact in the lives of people affected by cancer and loss.
* A supportive, inclusive team environment.
* Ongoing training and professional development opportunities.
* Flexible working to support work-life balance.
* Significant additional employment benefits.