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Company Overview
Established in 2017, Greenview specializes in mechanical and electrical installation, heating services, property maintenance, and sustainable energy solutions, including domestic energy efficiency. With around 130 employees, the company generated approximately EUR 36m in revenue in 2023. Greenview aims for significant growth, targeting EUR 100m revenue, operating from offices in Belfast, Northern Ireland, and London, UK. The company maintains strong relationships with government-backed and private sector clients across various projects.
Role: Project Coordinator
The Project Coordinator is a vital team member responsible for supporting HVAC Capital Works projects in Northern Ireland from our Mallusk office. The role involves multitasking and prioritizing in a busy environment.
Key Responsibilities
1. Coordinate site construction projects ensuring timely and effective execution.
2. Manage scheduling of engineers to ensure adequate coverage.
3. Handle incoming calls and record/manage communications efficiently.
4. Support clients via telephone and email.
5. Log and assign maintenance calls promptly.
6. Process paperwork and close calls for payment submission.
7. Respond within agreed timeframes to meet service levels and contract terms.
8. Achieve targeted KPIs related to contract requirements.
9. Assist in cross-training team members for flexibility.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues early to managers or clients.
13. Support applications and certificates from authorities/clients.
14. Follow policies, procedures, and safety standards.
15. Schedule daily runs for operatives and organize materials, dealing with suppliers and subcontractors.
16. Maintain professionalism and confidentiality.
17. Calculate engineer performance and bonuses.
Person Specification
* Minimum 1 year experience in an office environment.
* At least 5 GCSEs, including English and Maths.
* Proficient in Microsoft Office Suite.
* Proactive with the ability to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Team player with the ability to develop good relationships.
* Adaptable, flexible, and positive attitude.
* Capable of multitasking and handling high call volumes.
* Trustworthy and approachable, leading by example.
Additional Information
Greenview Gas is an equal opportunities employer offering competitive salaries and opportunities for skill development within a secure environment. Skills required include administrative experience and office proficiency.
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