Competitive salary with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.
Our Vauxhall site in Middlesbrough are recruiting a Service Leader to oversee their workshop, Service Advisors and parts department.
We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
What does the role of an Service Leader involve?
* Ensure all warranty and repair work is carried out adheres to manufacturer and company standards
* Maximise efficiency and profitability for the Service department through labour sales, parts and materials and constantly assessing against budget objectives
* Management of accounts, budgets and costs for the whole department
* Regular review of pricing policies and ensuring appropriate legislation is adhered to
* Leading the team, setting clear targets and KPIs, to excel and over achieve these
* Ensure and maintain a safe working environment and that processes are followed that adhere to health and safety regulations
* Enhancing levels of customer service to achieve a high CSI score for the department
What do you need to succeed as an Service Leader?
* Experience in a target driven environment with the ability to lead and motivate a team to exceed targets
* Passionate about providing exceptional levels of customer service to ensure customer retention
* Proven background in running a successful workshop or parts department
* Strong business acumen
* Strong knowledge of consumer/vehicle legislation
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Diversity is Our Strength:
Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service and Management
Industries
* Retail Motor Vehicles
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