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Commercial Operations Manager, Cambridge
Client:
Owen Daniels
Location:
Cambridge
Job Category:
Other
EU work permit required: Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
We have partnered with Stuart Turner, who are on a mission to change how they power water. As the Commercial Operations Manager in the group, you will be a key point of contact for External Customers and Internal Teams, tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfilment, and pre/post technical support.
Position: Commercial Operations Manager
Type: Permanent
Salary: Competitive salary + Bonus
Location: Henley
Responsibilities:
* Work closely with key account supply chain teams to enhance operational effectiveness, reduce order processing time & errors, minimize stock outs, reduce carriage costs, identify shared saving opportunities, and propose range changes.
* Create, manage, and follow up on sales quotations, ensuring accuracy and timely responses to customer inquiries.
* Provide industry-leading technical support via telephone and email to installers, trading customers, and consumers. Maintain excellent standards, e.g., on Trust Pilot.
* Implement online support mechanisms such as FAQs, demos, webinars, social media support, on-site help tools, and AI tools. Keep these tools updated and aligned with best practices.
* Support Sales Director and external sales teams with customer operational support to maximize sales efforts.
* Set and manage data standards within the CRM system and generate reports to support business needs.
* Identify opportunities to generate sales leads from inbound interactions.
* Streamline internal processes to enhance customer experience.
* Collaborate with Quality and Engineering teams to address issues raised via customer interactions, working on root cause analysis and solutions to reduce future failures and warranty costs.
* Manage quality claims with insurance partners to minimize costs.
Experience Required:
* Commercial acumen with a focus on sales opportunities and profit growth.
* Experience working with external sales teams on joint initiatives.
* Strong analytical skills.
* Proven supply chain management experience with large key accounts.
* Experience in customer support, order & quotation management, and technical support within manufacturing or distribution sectors.
* Track record of driving change and achieving commercial success.
* Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
* Strong organizational skills, attention to detail, and presentation skills.
* Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP/order management platforms.
* Ability to manage multiple priorities and work collaboratively across teams.
* Ability to lead change initiatives supporting strategic goals.
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