S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Working within our Customer Service Team the successful candidate will have a proven track record in providing a high level of customer service. You will be the first point of contact for customer queries via both telephone and email, working closely with our support teams and Operations network to efficiently track, monitor and resolve all customer inbound queries in a timely manner.
Provide an excellent level of service which ensures customer needs and expectations are met, whilst working towards first contact resolution.
Establish and build rapport with customers, providing accurate and timely information to instill customer confidence in our ability to deliver an exceptional level of service.
Build and maintain strong working relationships with both internal and external customers, establishing and building strong relationships with other departments.
Ability to understand, analyse and interpret data and customer reporting.
Accurately record clear and concise notes for each customer interaction within the CRM system.
Confidence in handling customer complaints, managing objections and taking ownership through to full resolution.
Be able to demonstrate an ability to work within a fast paced environment within the service industry.
Demonstrate commercial awareness.
Competent in all Microsoft packages.
Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Access to SteriCares, our employee support fund
Stericycle University – Our online library of self-development & learning
Annual performance related pay review.
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
Flu voucher
Eye Test voucher
This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.