Customer Services Reception Call Handler
Job description
About the role:
As a Reception Call Handler in Customer Services, you’ll be the first point of contact for customers by phone on our English-speaking telephone line. Your role is to provide a warm, professional welcome and ensure queries are directed appropriately or resolved efficiently.
About you:
Excellent communication skills – clear, friendly, and confident.
Strong listening skills – able to understand customer needs quickly.
Empathy and patience – especially when dealing with vulnerable or frustrated customers.
Attention to detail – accurate data entry and message taking using various platforms
Team player – willing to support colleagues and share knowledge.
Adaptability – able to handle a variety of queries and situations.
What you will do:
To deal courteously, efficiently and sensitively with all customers over the telephone in the Contact Centre ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with relevant departments.