Role: Temporary Communications and Engagement Coordinator - Bradford
Salary: £30K (this will be pro rata and paid on an hourly rate)
Contract length: Now until September
Hours: 9am- 5pm Monday- Friday
Position Overview:
Elevation Recruitment is recruiting for a national utilities business to communicate and engage with customers, colleagues, and stakeholders, building trusting relationships to keep the company relevant and enable it to achieve its ambitions.
Responsibilities:
* Engage digitally with customers for the capital programme, prioritizing customer needs
* Champion the customer in all capital projects
* Create engaging content and communication plans to support the comms and engagement team
* Manage paid social media campaigns to raise awareness of local capital schemes
* Create content supporting customer experience initiatives
* Contribute to the wider comms and engagement strategy for the capital programme
* Produce engaging video content to illustrate the importance of investments
* Assist with research and collaboration with agencies
* Write content for various channels to showcase investments in assets
* Utilize audience insight and measurement tools
* Use social media listening tools for customer engagement
* Stay updated on industry trends to identify content opportunities
* Identify and escalate potential issues, working with the wider team to address them
* Collaborate with the website team to develop web content about capital schemes
* Create internal newsletters to update colleagues on ongoing projects
* Support projects across the Brand team with content development and technical input
* Assist with wider content and copywriting initiatives as needed
Skills and Qualifications:
* Experience in a communication role
* Videography and content creation skills
* Experience presenting to audiences of varying sizes
* Strong relationship-building abilities
* Experience working in similar roles within-house or through agencies
* Excellent customer service skills
* Proficiency in IT, especially Microsoft Office and design software
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