Overview
Our Principal Product Managers are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from a thorough understanding of clients and their needs, strong practice skills and subject matter expertise, excellent leadership, and a clear vision of lasting and effective change in a public sector environment. They translate meaningful strategy into effective implementation and enthuse design teams and clients with the same passion. The successful candidate will lead the Product Management aspects of one or more client engagements while overseeing the wider delivery within the account when appropriate. They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector, and work with user researchers, service designers, business analysts, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes.
They will often be responsible for creating a product vision helping to translate it into a UX strategy that delivers a category leading user experience and drives impact across multiple user groups. Working in an Agile delivery setting alongside product designers, the Principal Product Manager will oversee and deliver product improvements and end-to-end journeys across all channels including app and web. They will blend just-in-time delivery of key product artefacts with continuous discovery and ideation of longer-term features and usability improvements. They will coach and develop team members, provide detailed performance feedback, and monitor overall delivery to achieve high client satisfaction. They will engage with clients to understand their challenges and build lasting, trusted-advisor relationships, and oversee multiple concurrent client deliveries to ensure quality and share best practices across engagements and industries.
Key Responsibilities
* Collaborate with clients to understand needs and provide solution advice as a trusted advisor, shaping solutions that leverage Made Tech's capabilities.
* Assess project performance as part of the billable delivery team, QA Product Management deliverables and outcomes, and ensure client satisfaction.
* Deliver Product Management elements alongside client and Made Tech delivery teams.
* Coach and mentor team members, providing direction to enable achievement of engagement outcomes and supporting their careers.
* Act as a Product Manager to provide oversight and ensure alignment with internal and industry best practices. Capture engagement experience to improve standards and contribute to Made Tech knowledge.
* Work as part of a wider consulting team on large-scale transformation and lead change projects in the public sector.
* Participate in business development activities, including bids and pre-sales within the account, industry and practice; coach team members on contributions and oversee relevant technical aspects of proposals.
* Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues.
* Serve as a thought leader within Made Tech, our account engagements, the wider public sector, and represent the company at industry events.
Skills assessed
* Client relationship building and public sector expertise
* Leadership
* Practice and industry growth
* Craft Product Management skills
* People Management
Security Clearance
An increasing number of our customers specify a minimum of SC (security check) clearance to work on their projects. Successful candidates for this role should have eligibility for SC. Eligibility for SC requires 5 years of continuous UK residency and 5 years of employment history (or back to full-time education). If it becomes apparent during the interview process that you may not be eligible for SC, we will not progress your application and will explain why.
Seniority level
* Director
Employment type
* Full-time
Job function
* Product Management and Marketing
* Industries: Software Development
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