OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Working Pattern: Monday to Friday. Overtime is occasionally available at weekends. Summary & Purpose of the Role The Multi-skilled Maintenance Engineer will deliver quality engineering, and will also be responsible for the planned and reactive maintenance of electrical and mechanical equipment through clients office space, through the application of acquired electrical/mechanical diagnostic skills. They must possess a strong team ethic, be proactive, self-motivated and someone who is prepared to work diligently. The ability to demonstrate commitment, loyalty, along with excellent levels of communication. The candidate must possess excellent customer service skills and have strong IT skills Responsibilities: Implementation and maintenance of scope of works, PPM schedules and relevant data collection from contractors. Know and manage the business by effectively using MI reports, assessing individual results, and developing specific actions directly related to the management of the building and clients. Customer engagement must be a point of differentiation aimed at quality, ideas, acknowledgment and inspiration, which leads to an emotional and loyal brand and customer. Set high expectations for results and hold colleagues accountable to the measurable KPI scores associated To ensure operations are delivered in line with the company accreditation requirements, i.e. ISO:9001, 14001 and OHSAS:18001 Full compliance with company operational platforms i.e. OCS Operations Processes Total compliance with HSE and statutory requirements related to the respective client service provision Ensure the overall people plan of the contract reflects high standards, succession planning, coupled with consistent mentoring and people development. Direct a standard with the contract management that reflects a staffing approach that meets the client requirements. Understand and administer the HR policies and procedures and ensure compliance with them. Responsible to consistently and effectively communicate the company objectives to all site teams To ensure all work is carried out in a safe, proper and thorough manner taking into account Health and safety legislation, OCS policies and procedures, risk assessments and method statements To be contactable, in an FM emergency, outside of working hours via the Security control room should the need arise, make operational decisions, and coordinate an appropriate response to ensure business continuity. Maintain confidentiality in all aspects of client and staff information. Skills and Experience: Good experience of working within a high profile customer facing environment is a requirement for this position along with strong administration skills. Specific competencies within this general requirement include the following: Ability to articulate thoughts into clear and concise written and verbal communication Strong leadership skills; inspiring interpersonal effectiveness to motivate team, train talent and effect change; willing and able to be a “doer” and “influencer” Excellent time management organisation and focus on ability to prioritise and multi task, with ability to focus on detail Experience at supervisor level Relevant H&S Qualification (desired not essential) IT literacy skills in MS Outlook, Word, Excel and PowerPoint 17th/18th edition or equivalent HVAC qualification How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.