Ideagen Nottingham, England, United Kingdom
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Ideagen Nottingham, England, United Kingdom
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Join to apply for the Customer Success Engineer Tier 1 role at Ideagen
Department - Customer
Working Pattern - Hybrid (three days a week in the head office)
DEI - DEI strategy
We are seeking an enthusiastic Customer Success Engineer Tier 1 to be the first point of contact for our valued customers! In this vital role, you will provide initial support and guidance, ensuring that our clients successfully leverage our products and services. If you are a problem-solver with a passion for helping others, this is the perfect opportunity for you to shine!
Role Purpose
Location- Ruddington, Nottinghamshire
Level - Support
Role
Department - Customer
Working Pattern - Hybrid (three days a week in the head office)
Benefits - Benefits At Ideagen
DEI - DEI strategy
We are seeking an enthusiastic Customer Success Engineer Tier 1 to be the first point of contact for our valued customers! In this vital role, you will provide initial support and guidance, ensuring that our clients successfully leverage our products and services. If you are a problem-solver with a passion for helping others, this is the perfect opportunity for you to shine!
Responsibilities
* First point of contact: Serve as the initial touchpoint for customer inquiries and issues, providing prompt and effective troubleshooting.
* Ticket management:Log and track customer issues using our ticketing system, ensuring a smooth flow of communication.
* Information gathering: Collect detailed information from customers to accurately assess and understand their challenges.
* Resolution and escalation: Tackle basic technical issues efficiently or escalate complex cases to higher-level support when necessary.
* Feedback and follow-up: Keep customers informed about the resolution of their queries and ensure their satisfaction with the solutions provided.
Skills And Experience
* Craft clear and concise email/chat responses that convey understanding.
* Tune in to customer needs and concerns with empathy.
* Develop in-depth understanding of our products/services to assist effectively.
* Comfortable using ticketing systems and customer support tools.
* Assess problems logically and formulate effective solutions.
* Relate to customer feelings and provide compassionate support.
* Manage multiple tasks efficiently and effectively.
* Handle queries swiftly while maintaining high-quality stand
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!
#INDMP
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Software Development
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