About the role
We are looking for an enthusiastic Payroll Support Officer to help support the administration of the NHS Payroll team. You will be based within our busy Payroll Department ensuring the delivery of a high‑quality service to our workforce and external organisations.
You will support the Payroll Team and Payroll Management ensuring all processes within the department are adhered to in a timely and accurate manner. You will work closely with Pensions, Human Resources, and Expenses.
You will need to have strong numerical and communication skills, along with the ability to work methodically and show attention to detail. This is an interesting role and we are looking for a conscientious team player who will ensure our high standards and positive reputation are maintained.
Key responsibilities
* The post holder will support the day‑to‑day administration and maintenance of Payroll, Pensions and Expenses records to safeguard accurate and timely data approval and flow to ensure pay is accurate and timely.
* Provide accurate information on request to staff, managers and external agents.
* Work independently and as part of a team.
* Open and date stamp all incoming posts, ensuring each item displays a valid assignment number and is approved by an authorising signatory in line with the Authorised Signatory List (ASL) requirements.
* Maintain accurate databases that record all incoming applications for parental leave and distribute these to the appropriate officer.
* Respond to and accurately carry out requests for earnings details from employees, managers and external agents, including mortgage providers, and provide statistical information to relevant parties.
* Monitor and maintain the electronic post box for all amendments and terminations, ensuring they are distributed to the relevant officer, raising queries for missing details directly with line managers, informing the team leaders about potential over/underpayments and proactively following up outstanding queries.
* Ensure all paperwork is appropriately filed.
* Assist the office with input of data as instructed.
* Be the first contact for payroll queries from employees and managers, ensuring accurate and timely response to routine and more complex queries relating to pay and using tact and sensitivity when staff or managers may become distressed or unfamiliar with pay processes or national terms and conditions of pay.
* Maintain a strong focus on excellent customer service when answering incoming telephone calls or forwarding enquiries to the relevant section.
* Provide general reception service for the Payroll department.
* Understand and decipher all alterations to E‑Roster payments that need to be amended, input and check the claims in an accurate and timely manner.
* Adhere to policies and propose changes to working practices and procedures within the Payroll Support department, dealing with non‑routine queries and a range of procedures across payroll.
* Assist and check elements on all new starters entered onto ESR by Payroll Officers for accuracy.
* Manage voluntary deductions, such as healthcare plans and union subscriptions, ensuring appropriate authority is present and corresponding with external agencies accordingly.
* Create and input assignment sets within ESR for production of payslips for absentees and terminated employees.
Qualifications and skills
* Strong numerical and communication skills.
* Ability to work methodically and show attention to detail.
* Team player with ability to work both independently and as part of a team.
Benefits
Working within the NHS you will be eligible for all our great benefits, including NHS pension and salary sacrifice schemes.
We are proud to be recognised as a Pathway to Excellence® designated organisation, a prestigious award.
Additional information
The University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching trusts in the UK. The Trust is committed to building an inclusive organisation that values diversity and promotes equality, fairness, respect, dignity and autonomy.
Please note that this post is not eligible for sponsorship.
Closing date: Monday 9 Mar 2026.
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