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Job Description
As an Assistant Store Manager, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the Store Manager in stimulating sales and achieving sales targets collaboratively as part of a team. You will oversee the daily operations, sales quotas, financial responsibilities, and strategic priorities. You will hire, inspire, motivate, coach, and develop staff. You will monitor customer satisfaction, as well as other sales metrics, ensuring exceptional performance. You will serve as a role model for selling capability. You will understand and capitalize on growth opportunities based on the local market. You will coordinate customer training events to expand market potential. You will be the point of escalation for procedural questions, technical/product questions, selling/coaching guidance, and customer service issues.
Job Duties:
Operations
* Responsible for leading and ensuring all store operational elements, policies, procedures, standards, and results are effectively managed and meet excellence standards.
* Ensure store compliance with all corporate policies, and applicable employment laws, and is consistently fair in the treatment of all team members.
* Find innovative solutions to improving store operations and promote continual improvement with operational teams.
Analytics
* Analyzes store financial and performance results; develop strategic action plans to increase sales and control costs.
* Conduct root cause and countermeasure analysis to address shortfalls and maximize results.
* Leverage company analytical tools to assist with decision-making and performance management.
People & Performance Management
* Establish clear team goals and expectations; and maximize store performance.
* Take ownership of company staffing needs through; partnership with talent acquisition, effective planning of store staffing needs, participation in the interview process, and making hiring decisions.
* Address issues related to performance, conduct, and discipline as per company guidelines as well as ensure expectations of appropriate behaviors are established within the sales organization. Seek advice from the human resources department as appropriate.
Training & Personal Development
* Ensure applicable team training is completed on a timely basis; provide follow-up, coaching, mentoring, and support career development.
* Find innovative solutions to missed opportunities within your sales team through training and action planning.
* Continually work on improving personal areas of opportunity and professional development.
Communication:
* Conduct weekly staff 1 on 1's and create an environment within the store of open communication between the various sales, operations, and corporate teams.
* Effectively and efficiently respond to customers, suppliers, and corporate team members in a timely manner.
* Partner with suppliers to conduct joint store marketing and selling events focused on increasing customer sales, leads, and brand advocacy.
YOU MUST HAVE:
* 3+ years of management experience.
* Ability to adapt and work in adverse situations.
* Proven leadership and sales results experience.
WE VALUE:
* Strong communication and organizational skills.
* Experience in Security Distribution
* Previous Salesforce Experience
WHAT'S IN IT FOR YOU
* Stable permanent role Monday to Friday.
* Great work environment
* Bonus scheme paid quarterly
* Excellent company benefits + pension contribution
* Genuine opportunities for progression
* Opportunity to work for a forward-thinking global brand
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About Us
Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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