About
Good Skills Training is a family-run compliance training company based in the UK. We deliver health and safety, first aid, fire safety and leadership courses nationwide. With over 20 years’ experience, we support businesses of all sizes across the UK in creating safer, more skilled workplaces.
We are looking for a motivated and organised apprentice to join our team. This is a fantastic opportunity for a college leaver to gain experience and formal qualifications while contributing to two dynamic and respected organisations: Good Skills Training (compliance training specialists) and our sister company Defib UK (defibrillator provision and support). The Apprentice Administrator will report to our Office and Admin Manager.
You’ll be involved in a variety of essential administrative duties that support the smooth running of our operations.
Key Responsibilities
Training Support (Good Skills Training):
* Booking courses and maintaining training schedules
* Preparing pre-course and post-course materials
* Liaising with trainers and customers to confirm bookings, logistics, and materials
* Following up with customers after courses to ensure satisfaction and feedback collection
Customer and Sales Support:
* Handling enquiries via phone and email
* Logging and updating enquiries, bookings, and interactions in our CRM system
* Working with the sales and accounts teams to ensure smooth operations and order processing
* Supporting communication with existing and potential customers
Franchise and Internal Operations:
* Assisting our franchise partners with administrative support and consistent documentation
* Supporting internal project work as required, including organising team meetings and updating documentation
Support for Sister Company – Defib UK:
* Preparing and packaging defibrillator kits and accessories for dispatch
* Liaising with suppliers, couriers, and customers as needed
* Updating inventory logs and stock control systems
Other Duties
Any other reasonable duties required for the smooth running of the business
Entry requirements
GCSEs in English and Maths (Grade 4 or above) are desirable
Skills required
* Customer care skills
Training to be provided
Level 3 Business Administrator Apprenticeship
Things to consider
The role is based in Hadleigh and is generally office based. The role involves a lot of computer work and admin duties.
There may be opportunities within the business after the apprenticeship has completed.
Closing Date
The closing date for this job offer is on 01/10/2025
West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.
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