About the Role
As a Field Collections Agent, youll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non-regulated clients, including reconnection visits
* Accept payments, set up repayment plans, and re-engage customers with client services
* Educate customers about the potential consequences of non-payment
* Use an Orbit-supplied iPad to update account outcomes in real time
Benefits
* 31 days holiday (incl. bank holidays + December shutdown)
* Fuel card for business use
* Referral Bonus Scheme
* Uncapped monthly bonuses (£200–£400 typical)
* Comprehensive 5-week induction programme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car and business insurance required
* Tech‑savvy and comfortable working independently
Location & Hours
Within a 90‑minute travel radius of your home (applicants must reside within Edinburgh)
Flexible, 40 hours per week (including peak shifts). Operating hours: Monday‑Friday visiting between 8am‑8pm, Saturday 9am‑1pm. 10 of your 40 hours must be worked during prime hours (Mon 4‑8pm, Sat 9am‑1pm).
Remuneration
Salary: £27,965 + £4,200 per annum car allowance. Earnings potential up to £35,765 per year (inclusive of car allowance). Uncapped monthly bonuses.
Full‑time. Start date: 12th January 2026. Job Ref: CCAFLD.
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