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Due to an increase in workload volumes, we’re currently looking for proactive and empathetic Complaints Handlers work for one of our long-standing clients, Royal Mail in Plymouth!
About the Role:
As a key member of the Customer Service team, you will be the first point of contact for customers who have concerns or complaints. Your role is to listen, investigate and resolve – all while providing a professional, supporting and fair experience for the customers.
Key Responsibilities:
* Handle customer complaints efficiently via phone, email, and letter
* Investigate issues thoroughly and impartially to reach fair resolutions
* Communicate outcomes clearly and empathetically
* Escalate complex or sensitive issues where necessary
* Maintain accurate and detailed records of all casework
* Identify recurring issues and feedback trends to improve services
Required Skills/Experience:
* Previous experience in a customer service or complaints handling role
* Excellent communication and problem-solving skills
* Calm, confident, and resilient under pressure
* Strong attention to detail and ability to manage sensitive information
* Ability to work independently and within a team
* IT literate – experience with CRM systems is a bonus
Other Information:
* Hours of Work: 37.5 hours per week, between the hours of 8am – 6:30pm Monday – Saturday (Saturday work is essential, you will get a day off in the week)
* Pay Rate: £12.97 per hour
* Start date: 16 th June 2025 (there are other intakes, please just ask!)
* Duration of Assignment: Up to 12 weeks, with potential extension
* Location: Plymouth, PL9 7HJ
How to Apply:
If you’re passionate about delivering great customer experiences – even when things go wrong – we’d love to hear from you!
Please apply with your CV today.
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