Job Description
SC Cleared Service Designer - Remote - £540/day Inside IR35
We are seeking an experienced Service Designer with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with strong service design expertise, experience shaping end-to-end user journeys, and working within GDS standards and frameworks.
The Role
You will play a key role in designing and improving digital services that are effective, usable, and accessible. Collaborating closely with user researchers, interaction designers, delivery teams, and stakeholders, you will help embed user-centred design principles across programmes.
Key Responsibilities
* Mapping and designing end-to-end service journeys, including touchpoints across digital and non-digital channels
* Creating service blueprints, personas, and experience maps to inform design and decision-making
* Collaborating with delivery teams to embed user-centred design principles in service development
* Advising on best practices in service design and supporting continuous improvement
* Ensuring services meet accessibility, inclusivity, and regulatory standards
* Integrating research insights into design solutions and iterating based on user feedback
* Communicating design decisions and rationale to stakeholders across technical and non-technical teams
* Ensuring alignment with GDS standards and government service design principles
Location
* Fully remote (UK-based)
About You
Essential Experience:
* Proven experience as a Service Designer or in a similar user-centred design role
* Active SC clearance
* Strong expertise in designing end-to-end services and user journeys
* Experience creating personas, service blueprints, and experience maps
* Excellent collaboration, communication, and stakeholder management skills
* Experience in regulated or government environments
* Familiarity with GDS standards and digital service frameworks
Nice to Have:
* Experience working with design systems or multidisciplinary teams
* Knowledge of accessibility and inclusive design standards
* Familiarity with interaction design, UX, or digital transformation programmes
* Relevant certifications in UX, service design, or human-centred design
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.