1 month contract with a local authority
Summary
* This is a 1 month contract position with a local authority aimed at delivering an exceptional customer-oriented dispute resolution service. The role focuses on providing customers with suitable solutions and a satisfying experience by supporting the efficient delivery of complaints and information services. Corporate Complaints Officers play a crucial role in ensuring timely, high-quality responses and offering advice and guidance to colleagues.
Responsibilities
* Investigate complaints in accordance with the council’s Corporate Complaints Policy, presenting complex information in an accessible manner and monitoring the implementation of decisions or recommendations.
* Lead responses to enquiries from the Local Government Ombudsman and Independent Housing Ombudsman, ensuring the implementation of any decisions or recommendations.
* Manage a portfolio of responsibilities related to complaints, Members’ Enquiries, and information requests policies, supporting the council’s broader objectives.
* Assist the Corporate Complaints Manager and Senior Complaints Officers in developing and implementing relevant policies, including the Corporate Complaints Policy and Members’ Enquiries Protocol.
Requirements
* Previous experience in a customer service environment with at least 2 years of experience managing and developing multiple staff.
* Experience in handling confidential information sensitively.
* Educated to A level standard or equivalent, including English Language and Mathematics.
Additional Information
* Working hours: 35 hours per week
* Start date: ASAP
* Application deadline: 21st November 2025, apply ASAP.