Customer Service Representative Permanent 9am – 5pm Monday – Thursday, 9am – 12.00pm Friday Salary up to £30,000 (depending on experience) Newport, wales We are looking for a Customer Service Representative to liaising with customers, handle customer inquiries via phone and email as well as updating and maintaining customer accounts and files. Customer Service Representative Job Description Undertake all sales office administrative functions and maintain effective communications with the sales team and customers Preparing quotations Raising production orders Shipping and invoicing all orders, ensuring that the correct documentation is in place Maintaining accurate and up to date paperwork and electronic files of all orders and deliveries including freight costs, ensuring each delivery can be traced back to the original order Maintaining accurate and up to date paperwork and electronic files of all imports and exports General reception and administration duties Customer Service Representative Essential Experience/Skills/Qualifications Experience using SAP Strong working knowledge of MS Word, Outlook, Excel and SAP Previous experience working within a customer service / customer-facing position Knowledge and understanding of import and export procedures, shipping and transport documentation Customer Service Representative Company Benefits 25 days annual leave Healthcare package Pension contribution Private medical insurance