WHO ARE WE
Nestled in the
heart of London's prestigious Square Mile, Pan
Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and
exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor,
complete with an infinity pool, advanced gym, and
indulgent spa treatments.
At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.
ABOUT YOU
We're on
the looking for a passionate and guest-focused Service On Agent to become a valued
part of our outstanding Service One team at Pan Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you
strive to create memorable experiences at every opportunity.
If you
take pride in your work, pay close attention to detail, and consistently put
people at the heart of everything you do, we would be delighted to hear from
you.
JOB SUMMARY
Working as the Service One
Agent, you will play a crucial role in the guests' journey at Pan Pacific
London from the Room and Food and beverage side and is also the engine of the
In-Room Dining operation, responsible for the guests' orders taking aspect. You
will set the tone for our guests calling into the hotel by creating a warm
welcome in the Call Centre. You will
also be charged with delivering a seamless and memorable in-room dining
experience from start to finish. Your
responsibilities will include, but are not limited to:
• Excellent
communicator as you create the first impression across all contacts (guests,
associates, suppliers, visitors, residents) to ensure a memorable experience at
Pan Pacific London.
• Responsible
for creating a seamless in-room dining experience by ensuring all in-room
dining orders are accurate, clear and complete.
• Knowledge
of our F&B offerings, specials and promotions so that you can recommend and
enhance our guest's in-room dining experience.
• You
welcome each call with a warm smile and a pleasant tone. You value our guests by using their guest
names, and you act as a bridge that can connect our guests to the right people.
YOUR BENEFITS WORKING AS A SERVICE ONE AGENT AT PAN
PACIFIC LONDON
As a
company, we take pride in our close-knit culture, commitment to development,
and focus on wellbeing. Here's what we offer:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we're committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated
by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury
brand with nearly 30 hotels and serviced suites across 22 cities in Asia
Pacific, North America, and Europe—including seven new openings by 2025. Known
for sincere and graceful service, Pan Pacific is the trusted choice for guests
seeking refined, memorable experiences.
Join Our Family in the Heart of
the City
Pan
Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in
the vibrant heart of the City. We are honoured to have received multiple
prestigious accolades, including:
·
Hotel of the Year –
Group | Catey Awards
·
Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
·
Forbes Five-Star Rating
| 2022/2023
·
Forbes Five-Star Rating
| 2023/2024
·
Forbes Five-Star Rating
| 2024/2025
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2023/2024
·
Forbes Four-Star Rating
– SENSORY Wellbeing | 2024/2025
Please note: All applicants for the role of Service One Agent must
have the legal right to live and work in the UK without any restrictions. Proof
of eligibility will be required from all candidates at the interview stage.