Overview
Proud to Serve. Proud to keep justice going. As a bailiff you will play a vital role in the UK’s Justice System, working on the front line and dealing with people who are at some of the most challenging points of their lives.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone. Our Justice system defends fundamental rights and freedoms and protects some of the most vulnerable people in our communities. We are committed to delivering a Justice system that is accessible to everyone and operates efficiently.
Interview preparation
As part of our recruitment process for this bailiff vacancy, we share interview questions in advance to help candidates prepare. If you are selected for interview, you will receive questions related to the assessed behaviours when you are notified to book your interview slot. During the interview, the panel will ask follow-up questions to explore your responses in more depth. Strengths-based questions will not be shared in advance.
Assessed behaviours
* Making Effective Decisions
* Managing a Quality Service
* Communicating & Influencing
What colleagues say
We asked some bailiffs what they loved about their job, and here are their responses:
* "The best part of being a Bailiff for me is helping people. It is important to empathise and understand people’s situations and be able to guide them in the right direction whilst remaining professional. Every day is different, and you need to be prepared to deal with different and difficult situations as well as being open minded and relatable to people from all walks of life."
* "Being a Bailiff, you will at times be working individually but we are all part of a team that can rely on each other for support and guidance when we need it."
* "Many people will work with you to resolve something they may have been worrying about for some time and will be grateful for your input and assistance."
* "We deliver various documents across our designated area; for companies, individuals in companies and for people in their homes"
Your role
We understand that this role will not suit everyone, but if you like a dynamic job that has different challenges each day, a bailiff role may suit you. To be a successful bailiff, you will be an excellent communicator. You need to be able to swiftly assess circumstances, adapt accordingly and be a confident leader in emotionally charged situations.
* Visiting people in their homes and businesses; calmly explain why you are visiting and what options are available to help resolve matters.
* Demonstrate empathy for court users, be non-judgmental but focused on carrying out your role while fully respecting customers.
* Plan your days to manage workload, with the ability to cope with short-notice changes.
* Option to use your own car or, after probation, a lease car (UK driving licence required for a lease car); a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid.
* Receive full PPE and safety training to conduct bailiff duties confidently. Be familiar with using IT and comfortable with training on court case management systems.
* Excellent customer service skills, enjoy working away from an office, and work well alone or in a small team with varied days.
* Not to be confused with private Bailiffs; this role offers a path to develop your career within the Civil Service.
We
We’re passionate about delivering Justice for everybody in the UK, and value a diverse workforce that represents the people we serve. If you have the confidence and desire to make a difference, please apply.
Additional information
Please refer to the job description attachment for more information.
Benefits and working patterns
* The Bailiff role currently attracts a £2,000 per annum allowance. The allowance is role-specific, non-pensionable and may be reviewed, removed or changed at any time; it ends when moving to a different role.
* Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing patterns where they meet role demands and business needs. All applications for part-time work will be considered in line with the MoJ Flexible Working policy.
* Applications for part-time working will be considered, but minimum hours are 30 per week over 5 days.
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