Part-Time Administrative Assistant (Service & Logistics)
Hours: 20 hours per week (Monday-Friday, 4 hours per day: 9:30am-1:30pm or 10:30am-2:30pm)
Office based
Role Overview:
Provide administrative support to the Service and Logistics teams, working closely with the Senior Service Coordinator and Logistics Coordinator. The role focuses on ensuring efficient day-to-day operations, maintaining high-quality standards, and supporting continuous improvement within the Service Department.
Key Responsibilities:
Provide administrative support to the Service Department to ensure efficient customer turnaround times for service and repair of equipment
Communicate with customers via phone and email, providing updates on progress and expected completion dates
Assist in preparing estimates for service and repair work
Maintain accurate records in SAP, ensuring customer and company data is up to date
Create and dispatch Service Notifications using SAP, including logging goods received and dispatched
Run monthly reports to monitor contracts and warranty expiry dates
Liaise with customers regarding renewals, send offers and terms & conditions, and raise invoices upon payment
Support general departmental operations and undertake ad hoc duties as required
Collaborate with internal departments to ensure effective communication and coordination Skills & Experience:
Strong written and verbal communication skills
Excellent interpersonal skills with the ability to build relationships at all levels
Highly organised with strong attention to detail
Ability to prioritise tasks and meet tight deadlines in a structured, methodical way
Proficient in Microsoft Office, particularly Excel and Teams