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Location:
Gloucester, United Kingdom
Job Category:
Information Technology
EU work permit required:
Yes
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Job Reference:
BBBH64503_1754991548
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Desktop Support Engineer (SC Cleared)
Whitehall Resources are looking for a Desktop Support Engineer (SC Cleared). This role is full time onsite in Gloucester, for an initial 6 month contract.
***Our client requires you to hold active SC Clearance***
***Inside IR35***
Job Description:
Desktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.
Responsibilities:
• Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones.
• Managing incident queues
• Handling calls with Customers, VIP user management
• Vendor management
• Responding in a timely fashion to reactive or proactive incidents
• Recording and documenting incident tickets
• Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
• Management of Win-10 devices (MMD – Microsoft Managed Devices)
• Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.
• Antivirus Management (Defender/McAfee)
• Device movement from one desk to another as per requirement/project requirement.
• Unpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collection
• Help creating any technical project documentation, reporting and manuals
• Building & deploying workstations (Laptops/Desktops) with the standard approved image
• Providing Tech-Bar support for users queries/technical resolution.
• Hardware Asset and CDM Management
• IT Desk Moves, patching, training/meeting room setup, loan laptop management & setup.
• Managing the IT kit retirement and moving the device to disposal area.
• Printers – providing primary support including replacing consumables.
Active Directory group management, account unlocks and password resets.
Skills and Experience:
• Experience to troubleshoot issues on Windows 10 Operating systems.
• Knowledge in Installing configuring Starlink satellite network devices
• Experience in configuring iPhone/iPad
• Creating or deleting ID’s for Joiner/Leaver/Mover on Azure portal
• Knowledge in new Microsoft Team creation in Teams admin portal
• L1 Support knowledge of Application & SharePoint
• L1 support troubleshoot office Apps.
• Should have effective communications skills
• Ability to multitask and time management skills
• Should have Customer Service experience
• Proven strong written and verbal communication and interpersonal skills.
• Self-motivated and willingness to learn
• Proven ability to work well with technical and non-technical staff across numerous areas.
• Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
• Excellent problem solving and Root Cause Analysis skills
• Proficiency in understanding, analysing and defining corrective actions any tickets raised by users
• Understanding of virtualization and environments ability to understand Intune administration
• Knowledge on supporting conference room devices
• Knowledge on managing cloud printing
• Managing asset inventory.
• Desktop support experience on Microsoft Managed desktop environment
• ITIL certifications or process knowledge
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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