Medivet Aigburth, a busy and well-respected veterinary practice in Liverpool, is currently recruiting for a Practice Manager to oversee the daily operations of the clinic. This pivotal role involves leading the team, maintaining high standards of client and patient care, and supporting the continued growth and efficiency of the practice. We are seeking a proactive and experienced individual with excellent organisational and communication skills, ideally with a background in the veterinary or healthcare sectors. Join a dedicated and passionate team committed to delivering exceptional care in a supportive and progressive environment.
Key Benefits:
* Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person should you feel you need support.
* 5 weeks' annual leave plus Bank Holidays rising to 6 with length of service.
* An additional 'Day for You', a paid day's leave for you to use as you wish.
* Interest free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities:
Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:
* Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
* Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
* Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
* Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
* Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
* Promote the practice externally through local community events and other avenues.
Your Skills and Experience:
* Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
* An understanding and appreciation of exceptional care and how this improves the client experience.
* Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
* Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
* Experience of resource planning.
* Experienced in using coaching and influencing skills to get the best out of every colleague.
* Proficiency with computer systems, experience of using Microsoft Office
* Good numeracy and analytical skills.
* Experience of managing and leading a team.