Overview
Klarent Hospitality are recruiting for a Group Conference and Events Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
Rewards and Benefits
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up.
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Free Car Parking – “Hotel specific”
* Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
Does the below sound like you?
* Passionate and willingness to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hard working
* Excellent standards
* Good organisational / time management skills
* Resilient, creative, able to multitask and can work under pressure
* Able to work various shift patterns including weekends
* Strong communication skill and the ability to interact with the guest whilst delivering exceptional customer experiences all the time
* Is the Group Reservations Manager for you, do you have the skill set and experience to take on this role? Then what’s stopping you?
The Role
As Group Conference and Events Manager, you will:
* You will manage the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales.
* Maximise the department's revenue opportunities
* Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
* Contribute to the selling strategy of the hotel, and manage the department's adherence to achieving that strategy
* Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
* Conduct weekly spot checks on bookings
* Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts
* Manage and develop the team to ensure career progression and effective succession planning within the hotel and company
* Organise hotel promotional activities
* Previous experience of Delphi as well as branded experience desirable
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